Privacy Policy

Our approach

Eighteen Chapters creates personalized books for families. This policy explains what information we collect, why we use it, when we share it with service providers, and the choices available to you.

Our child-photo promise: photos, Memory Studio answers, and private proofs are used to create and support the customer’s book. We do not use a child’s uploaded photos in advertising, social media, a public portfolio, or product samples without separate affirmative permission from the adult who submitted them.

Adults submit the information

Our storefront and ordering tools are intended for adults. A parent, legal guardian, or another authorized adult must submit any child information, photos, or memories. We do not knowingly collect personal information directly from children under 13.

If we learn that a child submitted information directly without appropriate adult involvement, contact us so we can review and delete it as appropriate.

Information we collect

Contact and order information: name, email, phone, shipping address, product choice, gift status, order status, and customer-support messages.
Child and personalization information: child’s first name, age, year, interests, favorite things, milestones, family details, stories, answers, photos, album links, and other content an adult chooses to provide.
Payment information: payments are processed by Stripe. We receive transaction status and limited payment details, but we do not receive or store full card numbers.
Technical information: browser or device information, IP address, security logs, and essential local storage used for cart and order progress.
Optional analytics information: limited public-storefront activity may be collected only when optional analytics is enabled and permitted by your choices.

How we use information

Create, personalize, revise, print, ship, and support the book you order.
Process payment, prevent fraud, maintain private order links, and communicate order updates.
Operate the Memory Studio, proof-review flow, customer tracker, and admin workflow.
Respond to questions, privacy requests, disputes, refunds, replacements, or shipping issues.
Improve the public storefront and measure marketing performance when optional analytics is allowed.
Comply with legal, accounting, tax, safety, and security obligations.

Retention and deletion

We retain information only as long as reasonably necessary to provide the service, support revisions or reprints, maintain business and tax records, resolve disputes, protect the service, and satisfy legal obligations. Uploaded photos and proof materials may remain available for a limited period after delivery so we can support the order.

You may ask us to access, correct, or delete personal information through the Contact page. Some transaction or legal records may need to be retained even after other content is deleted.

Your choices and privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, a copy of information, or limits on certain uses. We will not discriminate against you for making a privacy request.

You can change optional analytics preferences at any time through . Where applicable, we honor browser Global Privacy Control signals.

Security

We use safeguards designed to protect information, including HTTPS, private customer tokens, protected admin functions, and service-provider access controls. No system can guarantee absolute security, so private order, proof, and Memory Studio links should not be posted publicly.

Contact us

For questions or privacy requests, use our Contact page and select “Privacy request.” We may need to verify your identity or authority before fulfilling a request involving an order or a child’s information.